Most Popular Questions
How will I feel when i start using StepNico?
How will I feel when i start using StepNico?
Quitting smoking isn’t easy. But you’ll feel a lot better than you would if you quit cold turkey. That's because StepNico helps reduce nicotine withdrawal symptoms, which can include things like depressed mood, insomnia, irritability, frustration, anxiety, and restlessness. And since the benefit of quitting smoking is such a positive thing for your body and mind, you should start to feel better, both physically and emotionally, because of the decision you’ve made.
How does StepNico patch work?
How does StepNico patch work?
Each StepNico patch contains a special nicotine rate-controlling membrane that controls the release of nicotine into your bloodstream through your skin. The level of nicotine uptake is lower than that of cigarettes, and the program is designed to allow your body to gradually adjust to having less nicotine until you don’t need any.
Does it matter how many StepNico products i take in a day?
Does it matter how many StepNico products i take in a day?
Using StepNico allows users to gradually reduce their nicotine dependence over time.
Please follow the user manual before you using your StepNico products.
Do not use more than 2 StepNico products in six hours or more than 5 pcs per day.
Using StepNico
How does StepNico Gum Work?
How does StepNico Gum Work?
Nicorette contains a low dose of nicotine released as you chew the gum or as the lozenge dissolves. The level of nicotine uptake is lower than that of cigarettes and the program is designed to let your body gradually adjust to having less nicotine.
How long after smoking my last cigarette can I start using StepNico?
How long after smoking my last cigarette can I start using StepNico?
You can start immediately. Choose a start date for your quit and begin to use StepNico that day.
Does StepNico Gum contain gluten, animal derivatives or dairy products? Is there sugar in StepNico Gum?
Does StepNico Gum contain gluten, animal derivatives or dairy products? Is there sugar in StepNico Gum?
No, Nicorette products do not contain any of these.
If nicotine is the problem, why should i use nicotine-based gum?
If nicotine is the problem, why should i use nicotine-based gum?
Quitting smoking may be one of the hardest things you'll ever do, but the benefits of quitting are worth it. Cigarette smoke delivers nicotine very quickly into the body along with over 7,000 chemicals, 69 of which are known carcinogens. The active ingredient in StepNico is a low dose of therapeutic nicotine that's gradually absorbed by your body to help reduce nicotine withdrawal symptoms, such as a cigarette cravings, difficulty concentrating, irritability, frustration, anxiety and restlessness. The goal of using StepNico is to slowly reduce your dependence on nicotine by following a schedule where you use less and less over the course of a 12-week program. StepNico, long with behavioral support, can double your chances of success.
Can I use StepNico to help quit chewing tobacco, cigars, or pipe smoking?
Can I use StepNico to help quit chewing tobacco, cigars, or pipe smoking?
No, the Food and Drug Administration (FDA) has approved the use of StepNico only as a stop-smoking aid for cigarette smoking.
Why can`t I eat or drink for 15 minutes before using StepNico?
Why can`t I eat or drink for 15 minutes before using StepNico?
Eating or drinking even mildly acidic foods and beverages directly before using or while using StepNico inhibits nicotine absorption into your bloodstream. A basic alkaline pH is required for the nicotine in StepNico to be properly released from the gum and absorbed through the lining of your mouth. We recommend waiting 15 minutes after eating or drinking before or while using StepNico.
How do I use StepNico gum, and how many pieces should I chew in a day?
How do I use StepNico gum, and how many pieces should I chew in a day?
- Chew 1 piece of gum every 1-2 hours for the first 6 weeks of your quit.
- Be sure to use at least 9 pieces of StepNico a day for the first 6 weeks of your quit.
- If you experience strong or frequent cravings, you may use a second piece within the hour. However, do not continuously use one piece after another
- Do not use more than 24 pieces a day.
Do StepNico gum have side effects?
Do StepNico gum have side effects?
The active ingredient in StepNico products is a low, therapeutic dose of nicotine. This could cause problems among people with certain health conditions. Carefully read the user guide inside your package for a complete list of possible side effects.
How long should I use StepNico?
How long should I use StepNico?
You should use StepNico for the full 12 weeks to improve your chances of success. However, if you find that you need to use StepNico longer than 12 weeks, consult your doctor or healthcare provider.
How will I feel when i start using StepNico?
How will I feel when i start using StepNico?
Quitting smoking isn’t easy. But you’ll feel a lot better than you would if you quit cold turkey. That's because StepNico helps reduce nicotine withdrawal symptoms, which can include things like depressed mood, insomnia, irritability, frustration, anxiety, and restlessness. And since the benefit of quitting smoking is such a positive thing for your body and mind, you should start to feel better, both physically and emotionally, because of the decision you’ve made.
How does StepNico work?
How does StepNico work?
StepNico contains a low dose of nicotine that is released as you chew the gum or as the pouch dissolves. The level of nicotine uptake is lower than that of cigarettes, and the program is designed to allow your body to gradually adjust to having less nicotine until you don’t need any.
Using StepNico Patch
How long should I use StepNico patch?
How long should I use StepNico patch?
You should use StepNico patch for the full 8 or 10 weeks, depending on which step you start with. It is important to complete treatment. However, if you find that you need to use StepNico patch longer than 8 ̶ 10 weeks, the FDA has determined that is acceptable to do so in most cases. Talk to your doctor or healthcare provider if you feel the need to use StepNico patch for longer than 8 ̶ 10 weeks.
How will I feel when I start using StepNico patch?
How will I feel when I start using StepNico patch?
Quitting smoking isn’t easy. But you’ll feel a lot better than you would if you quit cold turkey. That's because the StepNico patch helps reduce nicotine withdrawal symptoms, which can include things like depressed mood, insomnia, irritability, frustration, anxiety, and restlessness. And since the benefit of quitting smoking is such a positive thing for your body and mind, you should start to feel better, both physically and emotionally, because of the decision you’ve made.
Does StepNico patch have side effects?
Does StepNico patch have side effects?
Because the active ingredient in StepNico patch is a low, therapeutic dose of nicotine, side effects can include vivid dreams. Some users may experience skin irritation with use of the StepNico patch. Carefully read the user guide inside your package for a complete list of possible side effects.
How do I apply the StepNico patch?
How do I apply the StepNico patch?
Step 1: Do not remove the StepNico patch from its sealed protective pouch until you are ready to use it. StepNico patches will lose nicotine to the air if you store them out of the pouch.
Step 2: Choose a non-hairy, clean, dry area of skin. Do not put a StepNico patch on skin that is burned, broken out, cut or irritated in any way. Make sure your skin is free of lotion or soap.
Step 3: Take the patch out of the pouch. Save the pouch for use at time of disposal. A clear, protective liner covers the sticky side of the StepNico patch – the side that will be put on the skin. The liner has a slit down the middle to help you remove it from the patch. With the sticky side facing you, pull half the liner away from the StepNico patch starting at the middle slit. Hold the StepNico patch at one of the outside edges (touch the sticky side as little as possible), and pull off the other half of the protective liner. Place liner back in the pouch. Save pouch for disposing of the patch after use.
Step 4: Immediately apply the sticky side of the StepNico patch to your skin. Press the patch firmly on your skin with the heel of your hand for at least 10 seconds. Make sure it sticks well to your skin, especially around the edges.
Step 5: Wash your hands when you have finished applying the StepNico patch. Nicotine on your hands could get into your eyes and nose, and cause stinging, redness or more serious problems.
Step 6: After 16 or 24 hours, remove the patch you have been wearing. Fold the sticky ends of the used StepNico patch together. Place in its pouch and discard where it will be out of reach of children and pets. Even used patches have enough nicotine to poison children and pets. Wash your hands.
Step 7: Choose a different place on your skin to apply the next StepNico patch and repeat Steps 1 to 6.
Do not apply a new patch to a previously used skin site for at least one week.
How long after my last cigarette can I start using StepNico patch?
How long after my last cigarette can I start using StepNico patch?
Choose a start date for your quit and begin to use StepNico patch that day. Upon reviewing the published literature data on the use of NRT products like StepNico patch, the FDA has determined that the use of NRT products with cigarettes does not raise significant concerns. Consult the user’s guide for complete directions and other important information.
How long should I keep a StepNico patch on?
How long should I keep a StepNico patch on?
StepNico patch keeps a steady flow of nicotine for 16 or 24 hours.
Can I use StepNico patch to help quit chewing tobacco, cigars, or pipe smoking?
Can I use StepNico patch to help quit chewing tobacco, cigars, or pipe smoking?
No, the use of StepNico patch only as a stop-smoking aid for cigarette smoking.
Which strength is right for me?
Which strength is right for me?
If you smoke more than 10 cigarettes a day, follow the 10 - week plan. Use StepNico patch Step 1 (21 mg) for 6 weeks, StepNico patch Step 2 (14 mg) for 2 weeks and StepNico patch Step 3 (7 mg) for 2 weeks.
If you smoke 10 or fewer cigarettes a day, follow the 8-week plan. Use Step 2 (14 mg) for 6 weeks and Step 3 (7 mg) for 2 weeks.
Does the patch need to be placed on my arm?
Does the patch need to be placed on my arm?
No, StepNico patch can be placed anywhere on the body that is clean and dry at the time of application. Each day apply a new patch to a different place on your skin that is dry, clean and hairless.
If nicotine is the problem, why should I wear a nicotine patch?
If nicotine is the problem, why should I wear a nicotine patch?
StepNico patch doesn’t contain any of the carcinogens (cancer-causing agents) that are found in cigarettes. The StepNico patch program is designed to help you stop smoking. It helps you gradually wean off nicotine over time until you do not need it anymore.
Can I gradually step down?
Can I gradually step down?
Yes, when you gradually lower nicotine levels, your body adjusts. And following StepNico patch’s 10- or 8-week program really does help improve your chances of quitting successfully.
Can I keep using StepNico patch patches after 10 weeks?
Can I keep using StepNico patch patches after 10 weeks?
The standard StepNico patch program lasts 8 or 10 weeks. If you think you need more than the 8 or 10 weeks, consult with your healthcare provider.
Can I cut the patch?
Can I cut the patch?
No.
Can the NicoDerm CQ patch get wet?
Can the NicoDerm CQ patch get wet?
Water will not harm the NicoDerm CQ patch if applied properly. You can bathe, swim, or shower for short periods of time while wearing the NicoDerm CQ patch. If you’re concerned that it could loosen on your skin, you can secure it with two pieces of medical or sports tape, placed in an “X” over the patch.
How do I know if my StepNico patch patch is working?
How do I know if my StepNico patch patch is working?
As you progress along your quit journey, your urge to smoke will decrease. Using StepNico patch, you’ll get a leg up right out of the gate.
Can StepNico patch be placed over a tattoo?
Can StepNico patch be placed over a tattoo?
We suggest wearing the patch on a part of your body that is not tattooed. It is unknown whether the tattoo would affect how the patch would work, or if the tattoo coloring would change.
Can StepNico patch be worn in a tanning bed?
Can StepNico patch be worn in a tanning bed?
The Original and Clear StepNico patches can be worn while in the sun or tanning bed. However, the patches have not been demonstrated to be effective protection against sun exposure. Use of sunscreens with the patch is not recommended because it may affect the adhesion. Therefore, if you are planning on using the patch while tanning, you may want to place it in an area that will not be exposed.
What if my skin is sensitive?
What if my skin is sensitive?
Ask a doctor before use if you have an allergy to ad tape or have skin problems because you are more lik get rashes. Stop use and ask a doctor if skin r caused by the patch does not go away after four da if your skin swells, or you get a rash.
What if my skin is very hairy?
What if my skin is very hairy?
Choose a non-hairy, clean, dry area of skin.
Why aren’t my patches sticking?
Why aren’t my patches sticking?
We understand how frustrating it is when your patch does not stick. Lack of adhesion may be attributed to hot weather, patient skin type, or activity. Please be sure you have applied the patch properly: Choose a non-hairy, clean, dry area of skin. Press the patch firmly on your skin with the heel of your hand for at least 10 seconds. Make sure it sticks well to your skin, especially around the edges. Do not use moisturizing soap or lotion prior to applying the patch. If you are using a moisturizing soap, try changing soaps or apply medical adhesive tape over the patch to help keep it in place.
What is StepNico patch?
What is StepNico patch?
StepNico patch is a unique patch with Extended Release Smart Control Technology that helps prevent the urge to smoke all day long. StepNico patch supports you through your day by delivering therapeutic nicotine via the patch’s specially designed layers. This technology ensures that the nicotine in the patch will not be delivered all at once, or run out too soon. StepNico patch helps reduce the withdrawal symptoms associated with quitting smoking.
How does StepNico patch work?
How does StepNico patch work?
Each StepNico patch contains a special nicotine rate-controlling membrane that controls the release of nicotine into your bloodstream through your skin. The level of nicotine uptake is lower than that of cigarettes, and the program is designed to allow your body to gradually adjust to having less nicotine until you don’t need any.
Quitting 101
Why not quit cold turkey?
Why not quit cold turkey?
Nicotine delivered by cigarettes is so addictive that people often underestimate how difficult it is to resist cravings using willpower alone. Nicotine replacement therapy delivers a controlled amount of nicotine to your system to help soothe your physical cravings and allows you to focus on the mental aspects of your quit. Using nicotine replacement therapy as directed doubles your chances of quitting.*
*Doubles your chances of quitting vs placebo. Use as directed. Behavioral support program increases chances of success. Many people require several quit attempts to stop smoking. Products are part of an 8–12 week program.
How do I quit smoking?
How do I quit smoking?
Every quit smoking journey is different but there are some simple ways to find your motivation.
Will I gain weight if I quit smoking?
Will I gain weight if I quit smoking?
When it comes to quitting smoking, weight gain is a common concern. Even if you do gain a bit, it’s nothing compared to all the good things you’re doing for yourself. If you continue to gain weight after a few months, try to analyze what you’re doing differently. Reduce your fat intake, choose healthy snacks, and increase your physical activity to help burn off extra calories.
How do I bounce back from a slip-up?
How do I bounce back from a slip-up?
Don’t be discouraged by slip-ups. Learn from them. Use a slip-up to find your smoking triggers and then avoid the situations that cause them.
I’ve tried to quit smoking several times. Why can’t I quit?
I’ve tried to quit smoking several times. Why can’t I quit?
You can. You just haven’t succeeded yet. Try to learn from your slip-ups. Figure out why you fell off the wagon so you can avoid putting yourself in similar situations in the future, choose a new quit date, and then try again. This time, you may be able to quit for good!
Can I smoke while using StepNico?
Can I smoke while using StepNico?
The whole reason to use StepNico is to quit smoking. Once you’ve made the decision to quit, you should choose a date to stop smoking and start using StepNico that day. It is okay if you slip up and have a cigarette. You can still continue your quit attempt and keep using StepNico as directed. Just throw away your cigarettes and get back to your quit plan. The FDA has determined that there are no significant concerns with using NRT products like StepNico at the same time as another nicotine-containing product like a cigarette.
Can I drink alcohol if I’m using StepNico?
Can I drink alcohol if I’m using StepNico?
Right after quitting, you should try to avoid alcohol, coffee, and other beverages you associate with smoking.
Can I use StepNico if pregnant of nursing?
Can I use StepNico if pregnant of nursing?
If you are pregnant or breast-feeding, only use this medicine on the advice of your healthcare provider. Smoking can seriously harm your child. Try to stop smoking without using any nicotine replacement medicine. This medicine is believed to be safer than smoking. However, the risks to your child from this medicine are not fully known.
Can I use StepNico if I have a medical condition?
Can I use StepNico if I have a medical condition?
If you are concerned, your doctor or pharmacist is the best person to advise you based on your medical history and present state of health. We specifically recommend you ask a doctor before use if you have:
- Heart disease, recent heart attack, or irregular heartbeat. Nicotine can increase your heart rate.
- High blood pressure not controlled with medication. Nicotine can increase your blood pressure.
Also, ask a doctor or pharmacist before using if you are:
- Using a non-nicotine stop-smoking drug.
- Using prescription medicine for depression or asthma. Your prescription dose may need to be adjusted.
Can I use StepNico if I take other medications?
Can I use StepNico if I take other medications?
Any questions about drug interactions between medications should be answered by your physician or other healthcare professional. Talk to your doctor if you take other medications. The active ingredient in Nicorette is nicotine, which is already in your system if you are a smoker. Talk to your doctor about this, especially if you use a non-nicotine stop-smoking drug or take prescription drugs for asthma or depression.
Will StepNico Gum stick to my dentures or dental work?
Will StepNico Gum stick to my dentures or dental work?
StepNico Gum is sugar free. However, it may stick to dentures, dental caps, or partial bridges. Consult your dentist or consider using StepNico patch instead.
What if my child or pet eats a piece of StepNico?
What if my child or pet eats a piece of StepNico?
Make every effort to keep StepNico out of reach of children and pets. In case of accidental ingestion, get professional assistance or contact a poison control center immediately.
Can I smoke while wearing the StepNico patch?
Can I smoke while wearing the StepNico patch?
The whole reason to use StepNico patch is to quit smoking. Once you’ve made the decision to quit, you should choose a date to stop smoking and start using StepNico patch that day. It is okay if you slip-up and have a cigarette. You can still continue your quit attempt and keep using StepNico patch as directed. Just throw away your cigarettes and get back to your quit plan. The FDA has determined that there are no significant concerns with using NRT products like StepNico patch at the same time as another nicotine-containing product like a cigarette.
Can I drink alcohol if I’m using StepNico patch?
Can I drink alcohol if I’m using StepNico patch?
Right after quitting, you should try to avoid alcohol, coffee, and other beverages you associate with smoking.
Can I use StepNico patch if I’m pregnant or nursing?
Can I use StepNico patch if I’m pregnant or nursing?
If you are pregnant or breast-feeding, only use this medicine on the advice of your healthcare provider. Smoking can seriously harm your child. Try to stop smoking without using any nicotine replacement medicine. This medicine is believed to be safer than smoking. However, the risks to your child from this medicine are not fully known.
Can I use StepNico patch if I have a medical condition?
Can I use StepNico patch if I have a medical condition?
If you are concerned, your doctor or pharmacist is the best person to advise you based on your medical history and present state of health. We specifically recommend you ask a doctor before use if you have:
- Heart disease, recent heart attack, or irregular heartbeat. Nicotine can increase your heart rate.
- High blood pressure not controlled with medication. Nicotine can increase your blood pressure.
Also, ask a doctor or pharmacist before using if you are:
- Using a non-nicotine stop-smoking drug.
Using prescription medicine for depression or asthma. Your prescription dose may need to be adjusted.
Is it safe to use StepNico patch while pregnant or nursing?
Is it safe to use StepNico patch while pregnant or nursing?
If you are pregnant or breast-feeding, only use this medicine on the advice of your healthcare provider. Smoking can seriously harm your child. Try to stop smoking without using any nicotine replacement medicine. This medicine is believed to be safer than smoking. However, the risks to your child from this medicine are not fully known.*
Can I use StepNico patch if I take other medications?
Can I use StepNico patch if I take other medications?
Any questions about drug interactions between medications should be answered by your physician or other healthcare professional. Talk to your doctor if you take other medications. The active ingredient in StepNico patch is nicotine, which is already in your system if you are a smoker. Talk to your doctor about this, especially if you use a non-nicotine stop-smoking drug or take prescription drugs for asthma or depression.
What if my child or pet eats a piece of StepNico?
What if my child or pet eats a piece of StepNico?
Make every effort to keep StepNico out of reach of children and pets. In case of accidental ingestion, get professional assistance or contact a poison control center immediately.
Order FAQs
Who can purchase StepNico?
Who can purchase StepNico?
A person must be at least 18 to purchase nicotine replacement therapies such as nicotine gum, pouches, and patches. Children under 18 years old must go through a physician to get access to our assortment of cessation products. If you are pregnant or breast-feeding, only use StepNico Gum on the advice of your health care provider. Smoking can seriously harm your child. Try to stop smoking without using any nicotine replacement medicine. This is medicine is believed to be safer than smoking.
Do you accept returns?
Do you accept returns?
We guarantee the quality of all StepNico products. However, if you have any problems with your product or order and let us know within 30 days, we’ll do everything we can to help. We currently do not accept returns but can issue refunds on a case-by-case basis. We reserve the right to investigate claims that we believe are unfounded or fraudulent.Please feel free to contact us at support@stepnico.comif you would like to petition for a return.
The Shipping Address on my order is incorrect. Can I change it?
The Shipping Address on my order is incorrect. Can I change it?
At this time, we are not able to update a shipping address once an order has been placed. Once your order has been placed, we highly suggest making changes through the carrier!Please feel free to contact us at support@stepnico.com
if you have any questions or if you're not able to make these changes through the carrier.
Can I modify the items in my order?
Can I modify the items in my order?
At this time, we are not able to make any changes to the items in your order once the order has been placed. If you would like to add or change the items in your order, the best course of action will be to place a new order and petition for a refund of the first order.
Can I cancel my order?
Can I cancel my order?
At this time, we are not able to cancel your order once the order has been placed. If you no longer want the items you purchased, please feel free to petition for a return. Once your order starts shipping, you can start the return process.
When will my order be shipped?
When will my order be shipped?
We do our best to make sure you order is shipped the day after you place it. Orders placed on Friday after 9am GMT will be shipped the following Monday.
How do I track my order?
How do I track my order?
Tracking numbers are sent via e-mail. If you have any questions about the status of your order email support@stepnico.comand we’ll help you sort it out
My package never arrived, what do I do?
My package never arrived, what do I do?
E-mail us at support@stepnico.comand we’ll do our best to work with the carrier to resolve it for you. However, please note that we cannot be held responsible for carrier errors.
Subscription FAQs
Do you offer subscriptions?
Do you offer subscriptions?
We are so glad you asked. We’re offering ongoing subscriptions for customers who aspire to stay stocked on all the products that help relieve nicotine withdrawal throughout their Quit journey.
How do I edit my subscription?
How do I edit my subscription?
Log into your StepNico account and once logged in, navigate to My Subscriptions within My Account. Click “Edit” on your active subscription. Here, you can change the frequency, skip shipments and more!
How do I update my subscription preferences/ account information?
How do I update my subscription preferences/ account information?
You’ll receive an email reminder three days before every shipping date. To update your subscription, just click on the unique link provided in your confirmation email to access your StepNico subscription account. There you can update your subscription, credit card info, billing information, and even skip a delivery.
How long should it take to see my subscription order within the Subscriptions Tab?
How long should it take to see my subscription order within the Subscriptions Tab?
It typically takes up to 5 mins for our system to register a new subscription order.
How can I change the products in my subscription?
How can I change the products in my subscription?
Unfortunately, we cannot update the products within an order. We recommend cancelling the current subscription and creating a new one with your preferred product choice. In order to cancel a subscription, navigate to “Subscriptions” which can be found under your profile. On the subscriptions page, select “cancel my subscription” from the drop down under “actions.”
How can I update the payment method tied to my subscription order?
How can I update the payment method tied to my subscription order?
Within the subscriptions overview page select “Update Payment Information” from the drop-down.
When can my subscription be cancelled?
When can my subscription be cancelled?
Subscriptions can be cancelled up to one day prior the renewal date.
What is my subscription renewal date?
What is my subscription renewal date?
The renewal date is your next payment date, which is visible in the subscriptions overview tab.
If my subscription renewal date has passed and I was charged for next month’s order, can I still cancel next month’s order?
If my subscription renewal date has passed and I was charged for next month’s order, can I still cancel next month’s order?
Unfortunately, if you have been charged the order is already processing. Please cancel prior to their next renewal date for the following shipment.